• For any after sales need, we are here to help

     

    SERVICE CENTER

     

  • How to activate the customer service

    Here is the support procedure:

    1

    Open the ticket

    Fill the form below with the s/n of your machine and a detailed description of your problem

    2

    Receive the TICKET ID

    You'll receive an email with the "Ticket ID" and the instruction how to open your account in the Service Center

    3

    Follow the instructions

    Our Customer Service team will send you the information to solve the problem. Please follow them.

    4

    Service center App

    If a remote connection is required, you can use the remote connection app on the machine

    (click here to install it, if not yet installed on the PC)

    5

    Follow your ticket in the SERVICE CENTER

    Log in the support panel to follow the status of your ticket

  • Open a ticket

  • Download the App for "Remote connection"

    To allow remote access to your system, please download our SYSTEC QuickSupport app on your machine/system (if this app isn't yet installed).

    After the download, unzip the file and then communicate to the technician the ID of the session.

    (powered by Anydesk)

  • Do you want to send an email?

    For any request for support, please send us an email to the address support@sti-sa.info.

    It will be automatically opened the service ticket and we will get in contact with you as soon as possible.

    Click here to send an email:

  • FAQs

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