You'll be contacted by our Customer Service team, that will provide you a "Case ID"
Follow the instructions
Our Customer Service team will send you the information to solve the problem. Please follow them.
Service center App
If a remote connection is required, you'll install the remote connection app on the machine
(if not yet installed)
App for Remote connection
To allow remote access to your system, please download our QuickSupport app on your machine/system (if this app isn't yet installed). Then communicate to the technician the ID and password generated by the system.
In addition to the session of remote connection that we have been using for years, our company has implemented a new remote technical assistance service with “augmented reality”, which guarantees us to manage start-ups and assistances efficiently, responding to new customer needs and new health regulations.
The augmented reality gives the ability to see what the operators see and to guide them step-by-step even in "analog" activities.
Our customers will use their smartphones or tablets to have real-time instructions and technical support in order to start up and calibrate the machines.
The advantages of the “augmented reality”:
Easy start-up management
Ability to share files and manuals in real-time
Reducing the downtime
Efficiency and cost-effective for the customer
Install the application "TeamViewer PILOT" on your mobile device