For any after sales need, we are here to help
SERVICE CENTER
Open the ticket
Fill the form below with the s/n of your machine and a detailed description of your problem
Receive the TICKET ID
You'll receive an email with the "Ticket ID" and the instruction how to open your account in the Service Center
Follow the instructions
Our Customer Service team will send you the information to solve the problem. Please follow them.
Service center App
If a remote connection is required, you can use the remote connection app on the machine
(click here to install it, if not yet installed on the PC)
Follow your ticket in the SERVICE CENTER
Log in the support panel to follow the status of your ticket
Open a ticket
To allow remote access to your system, please download our SYSTEC QuickSupport app on your machine/system (if this app isn't yet installed).
After the download, unzip the file and then communicate to the technician the ID of the session.
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Do you want to send an email?
For any request for support, please send us an email to the address support@sti-sa.info.
It will be automatically opened the service ticket and we will get in contact with you as soon as possible.
Click here to send an email:
How can I ask for customer support?
How much time takes the contact from you customer service?
Where do I find the remote connection software?
How can I order the service, if the machine is out of warranty?
How can I check the status of my ticket?
Contact Us
STI SOCIETA' TARTUCA INDUSTRIALE SA
Piazza Indipendenza, 3
CH-6830 Chiasso
Switzerland