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  • Products
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    • Laser cleaners
    • Flexo accessories
    • FFP2 masks making machine
  • Sales network
  • Support
  • Blog
  • Occasions
  • Shop
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    • Next Exhibitions
    • Past Exhibitions
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    • For any after sales need

       

       

       

      service center

       

    • How to activate the customer service

      Here is the support procedure:

      1

      E-mail contact

      Please send an email to customerservice@sti-sa.info with the s/n of your machine and a detailed description of your problem

      2

      Get in touch!

      You'll be contacted by our Customer Service team, that will provide you a "Case ID"

      3

      Follow the instructions

      Our Customer Service team will send you the information to solve the problem. Please follow them.

      4

      Service center App

      If a remote connection is required, you'll install the remote connection app on the machine

      (if not yet installed)

    • App for Remote connection

      To allow remote access to your system, please download our QuickSupport app on your machine/system (if this app isn't yet installed).
      Then communicate to the technician the ID and password generated by the system.

      (powered by TeamViewer)

      DOWNLOAD
    • "Augmented reality" support

      In addition to the session of remote connection that we have been using for years, our company has implemented a new remote technical assistance service with “augmented reality”, which guarantees us to manage start-ups and assistances efficiently, responding to new customer needs and new health regulations.

      The augmented reality gives the ability to see what the operators see and to guide them step-by-step even in "analog" activities.

      Our customers will use their smartphones or tablets to have real-time instructions and technical support in order to start up and calibrate the machines.

       

      The advantages of the “augmented reality”:

      • Easy start-up management
      • Real-time assistance
      • Ability to share files and manuals in real-time
      • Reducing the downtime
      • Efficiency and cost-effective for the customer

      Install the application "TeamViewer PILOT" on your mobile device

      Available for Android or iOS

      Link to the Android app

      Link to the iOS app

    • Share the ID
      Receive support
    • E-mail contact

      For any request for support, please send an email.

      We will open the service call and will get in contact with as soon as possible.

      Click here:

      customerservice@sti-sa.info

    About Us

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    Resources

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    Contact Us

    STI SA

    Piazza Indipendenza, 3

    CH-6830 Chiasso

    Switzerland

    +41 91 210 59 07

    info@sti-sa.info

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