For any after sales need
service center
How to activate the customer service
Here is the support procedure:
E-mail contact
Please send an email to customerservice@sti-sa.info with the s/n of your machine and a detailed description of your problem
Get in touch!
You'll be contacted by our Customer Service team, that will provide you a "Case ID"
Follow the instructions
Our Customer Service team will send you the information to solve the problem. Please follow them.
Service center App
If a remote connection is required, you'll install the remote connection app on the machine
(if not yet installed)
App for Remote connection
To allow remote access to your system, please download our QuickSupport app on your machine/system (if this app isn't yet installed).
Then communicate to the technician the ID and password generated by the system.
(powered by TeamViewer)
"Augmented reality" support
In addition to the session of remote connection that we have been using for years, our company has implemented a new remote technical assistance service with “augmented reality”, which guarantees us to manage start-ups and assistances efficiently, responding to new customer needs and new health regulations.
The augmented reality gives the ability to see what the operators see and to guide them step-by-step even in "analog" activities.
Our customers will use their smartphones or tablets to have real-time instructions and technical support in order to start up and calibrate the machines.
The advantages of the “augmented reality”:
Install the application "TeamViewer PILOT" on your mobile device
Available for Android or iOS
E-mail contact
For any request for support, please send an email.
We will open the service call and will get in contact with as soon as possible.
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