1) App for "Remote connection"
To allow remote access to your system, please download our SYSTEC QuickSupport app on your machine/system (if this app isn't yet installed).
Then communicate to the technician the ID and password generated by the system.(powered by TeamViewer)
2) "Augmented reality" support
In addition to the session of remote connection that we have been using for years, our company has implemented a new remote technical assistance service with “augmented reality”, which guarantees us to manage start-ups and assistances efficiently, responding to new customer needs and new health regulations.
The augmented reality gives the ability to see what the operators see and to guide them step-by-step even in "analog" activities.
Our customers will use their smartphones or tablets to have real-time instructions and technical support in order to start up and calibrate the machines.
The advantages of the “augmented reality”:
- Easy start-up management
- Real-time assistance
- Ability to share files and manuals in real-time
- Reducing the downtime
- Efficiency and cost-effective for the customer
Install the application "TeamViewer PILOT" on your mobile device
Available for Android or iOS
3) New "ticketing system"
For any request for support, please send us an email to the address customerservice@sti-sa.info.
It will be automatically opened the service ticket and we will get in contact with you as soon as possible.
Click here to send an email:
